Refund Policy

Da Beauty Fashion NZ allows returns and exchanges within 14 days of receiving the order. Returns must meet the following terms and conditions:
  • Item must be in its original purchase condition, where the product is in the original packaging and unused/unworn.
  • We do not cover your return/exchange shipping costs.
  • Returns and Exchanges Policy does not apply to ‘Change of Mind’; therefore, you are encouraged to choose your online order accordingly and carefully, especially in the range of Health & Beauty Products (Skincare).
  •  If the item has been used or damaged and is no longer in an acceptable resaleable condition, we do not offer any refund.

Exceptions for Returns or Exchanges:

  • Unfortunately, we do not offer refunds/exchanges to all our Personal Care Products, such as Health & Beauty Essentials, Sale/Clearance Items, or Gift Cards.

Customers may demand a return or exchange with the following conditions:

  • Please inspect your order once received, and you may contact us immediately if the item is damaged/defective or does not match the same sample/model that was shown.
  • Unfortunately, if the parcel is lost or not received, we are able to help resolve with our courier partner. However, we do not offer any refund to cover your expenses.

You may email us your concern at dabeautyfashionnz@gmail.com, and may include photos or any proof of the damaged or defective items.

Please note that a refund will only be processed within 3-7days once we have validated an acceptable claim for a refund.

 

Questions:
What should I do if I experience an allergic reaction to your products?

Like any cosmetic item used on the skin, reactions might happen.
However, @Da Beauty Fashion NZ, we are always able to help and assist you!

We sincerely apologize beforehand if our products cause you an allergic reaction. Unfortunately, we do not take responsibility for any reactions you may experience and cannot provide replacement items or refunds.
To prevent this from occurring, our experienced team members are always ready to assist, and we make every effort to advise customers as they describe what suits their skin type.

When you receive your online order, it is highly advised to try the product on a small skin patch first if you have any doubts.

Note: If any skin irritation or reaction arises, please stop using the product and consult/seek medical advice.