• Item must be in its original purchase condition, where the product is in the original packaging and unused/unworn.
• We do not cover your return/exchange shipping costs.
• Returns and Exchanges Policy does not apply to ‘Change of Mind’; therefore, you are encouraged to choose your online order accordingly and carefully, especially in the range of Health & Beauty Products (Skincare).
•  If the item has been used or damaged and is no longer in an acceptable resellable condition, we do not offer any refund.

Exceptions for Returns or Exchanges:

• Unfortunately, we do not offer refunds/exchanges to all our Personal Care Products, such as Health & Beauty Essentials, Sale/Clearance Items, or Gift Cards.

Customers may demand a return or exchange with the following conditions:

• Please inspect your order once received, and you may contact us immediately if the item is damaged/defective or does not match the same sample/model that was shown.
• Unfortunately, if the parcel is lost or not received, we are able to help resolve with our courier partner. However, we do not offer any refund to cover your expenses.

You may email us your concern at dabeautyfashionnz@gmail.com, and may include photos or any proof of the damaged or defective items.

Please note that a refund will only be processed within 3-7days once we have validated an acceptable claim for a refund.